Venom Ancillary

Welcome to Venom Ancillary. These Terms & Conditions govern your access to and use of our website and the purchase of motorcycle accessories offered through it. By accessing our website or placing an order, you agree to these terms, subject to applicable law.

Website: https://venomancillary.com

Please read these terms carefully before using our website or purchasing any product. If you do not agree with these terms, please discontinue using the website.

1. About Our Website

Venom Ancillary provides motorcycle accessories and related products through its website. Product availability, descriptions, specifications, prices, and applicable conditions are displayed on the relevant product pages or during checkout.

We aim to provide clear and accurate information about our products. If you require clarification about a product before purchasing, please contact us using the contact details provided on this page.

2. Eligibility to Use the Website

You may use our website and place orders only if you are legally capable of entering into a binding contract under applicable law.

If you are under the age required to enter into a binding contract, you may use the website or make purchases only with the involvement and permission of a parent or legal guardian, where permitted by applicable law.

You agree to provide accurate information when creating an account, placing an order, or contacting us.

3. Product Information and Compatibility

We make reasonable efforts to display accurate product descriptions, images, specifications, dimensions, and compatibility information. However, minor differences in image appearance, colour representation, or presentation may occur due to device displays, lighting, or photography.

Customers should review the product description, motorcycle brand, model, model year, fitment information, and installation requirements before placing an order.

If you are unsure whether an accessory is suitable for your motorcycle, please contact us before purchasing. Do not assume that an accessory fits every variant or model of a motorcycle unless compatibility is specifically confirmed.

Product images and descriptions are provided to help customers understand the items offered. They do not replace the manufacturer's instructions or professional installation advice.

4. Prices, Taxes, and Product Availability

Product prices and availability are displayed on our website and may change from time to time. The price and applicable charges shown at checkout before the order is placed will form part of the order details.

Applicable taxes, shipping charges, and other mandatory charges will be disclosed as required by applicable law.

We make reasonable efforts to maintain accurate product listings and stock information. If an item becomes unavailable or an order cannot be fulfilled, we will contact you regarding the available options and any applicable refund.

Nothing in this section permits us to disregard an order already accepted or to deny a consumer any rights available under applicable law.

5. Orders and Order Acceptance

When you place an order, you agree to provide complete and accurate billing, delivery, and contact information.

An order confirmation may acknowledge receipt of your order but does not necessarily mean that the order has been dispatched. Order processing and dispatch are subject to product availability, payment verification where applicable, and fulfilment arrangements.

If an order cannot be fulfilled due to a genuine stock, pricing, technical, or other operational issue, we will contact you and explain the available options. Any cancellation or refund will be handled in accordance with our applicable policies and the law.

We will not use this section to avoid obligations arising from an accepted order or applicable consumer protection requirements.

6. Payments and Payment Security

Online payments on our website are facilitated through Razorpay or the payment methods made available at checkout. Available payment methods may depend on the payment provider and transaction eligibility.

Payment transactions are subject to the applicable terms and procedures of the relevant payment service provider.

You should review the order amount and applicable charges before completing payment. Please do not share your passwords, UPI PIN, card PIN, or other confidential payment credentials with anyone claiming to represent us.

If a payment is debited but your order status is not updated, please contact us with your order details and available transaction reference. We will review the matter and assist you through the applicable payment verification process.

7. Shipping and Delivery

Orders are shipped to locations serviceable through our available shipping partners. Delivery availability and estimated delivery times may vary depending on the destination, product availability, and logistics operations.

Shipping charges, where applicable, will be displayed at checkout before the purchase is completed.

Customers are responsible for providing an accurate delivery address and contact number. Please contact us promptly if you notice an error in your shipping details.

For more information about order processing, tracking, delays, and delivery issues, please refer to our Shipping Policy.

8. Cancellations, Returns, and Refunds

Order cancellation requests should be submitted as soon as possible. Whether an order can be cancelled may depend on its processing or dispatch status.

Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy and applicable law.

Motorcycle accessories should be checked for compatibility before installation. Products that have been installed, used, or modified may be subject to different return conditions. However, these conditions do not remove any rights that may apply to defective, damaged, incorrectly supplied, or misdescribed products.

Please obtain return instructions from our team before sending a product back.

9. Product Installation and Safe Use

Motorcycle accessories must be selected, installed, maintained, and used according to the relevant product instructions and the motorcycle manufacturer's requirements.

Where a product requires technical knowledge or specialised tools, professional installation by a suitably qualified technician is recommended.

Customers should inspect accessories and mounting hardware before use and should not use products that appear damaged, incorrectly fitted, or unsuitable for their motorcycle.

Any product-specific safety instructions, warnings, or manufacturer requirements should be followed. Do not modify a product in a way that compromises its intended function or safe use.

10. Warranty and Product Defects

Any manufacturer's warranty or seller-provided warranty applies only where it is expressly offered for the relevant product and subject to its stated terms and conditions.

Warranty coverage, if available, may depend on the product, the nature of the defect, installation, usage, and the applicable warranty terms.

Please check the relevant product information or contact us to confirm whether a warranty applies before purchasing.

Nothing in these terms excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited.

11. Website Use and Prohibited Activities

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent, unlawful, or misleading activities.
• Submit false, inaccurate, or misleading order or account information.
• Attempt unauthorised access to website accounts, systems, or data.
• Introduce malicious code or interfere with website functionality or security.
• Copy, misuse, or commercially exploit website content without appropriate permission or legal authorisation.

We may take appropriate action in response to misuse, suspected fraud, or security incidents, subject to applicable law.

12. Intellectual Property

Website content, including text, product descriptions, photographs, graphics, logos, design elements, and other materials, may be protected by intellectual property laws.

Unless otherwise indicated, such content may not be copied, reproduced, distributed, modified, or used for commercial purposes without the permission of the relevant rights holder, except where permitted by law.

Third-party trademarks, product names, and brand names remain the property of their respective owners. Their appearance on our website does not by itself imply sponsorship or endorsement.

13. Third-Party Services and Links

Our website may provide access to third-party services, including payment providers, shipping services, or external websites.

Third-party services may be governed by their own terms, privacy policies, and operating procedures. We do not control independent third-party websites or services.

Customers should review the relevant terms and policies before using third-party services. This section does not exclude responsibilities that apply to us under applicable law.

14. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using the website or placing an order, you acknowledge that you have had the opportunity to review our Privacy Policy. Where consent is required by applicable law, it will be obtained as required.

15. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions or unforeseen logistics disruptions.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, or removes consumer rights and remedies available under applicable law.

Product use, compatibility, and installation should be assessed in accordance with the relevant product instructions and manufacturer requirements.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, website features, products, or applicable legal requirements.

The revised version will be published on this page with an updated "Last Updated" date. Changes will apply as permitted by applicable law.

17. Governing Law and Disputes

These Terms & Conditions are subject to the laws of India, to the extent applicable. Disputes will be handled by the competent authorities or courts having jurisdiction under applicable law.

Nothing in this section restricts any consumer's right to seek remedies before a consumer forum or other competent authority where permitted by law.

18. Contact Us

If you have questions about these Terms & Conditions, products, orders, or website use, please contact us using the details below.

When contacting us about an order, please include your order number and sufficient details to help us understand your query.