Venom Ancillary

At Venom Ancillary, we want you to receive the right motorcycle accessories in good condition. This Return & Refund Policy explains how to request a return, replacement, or refund for purchases made through our website.

Website: https://venomancillary.com

1. Return Eligibility Period

You may request a return within 7 days of delivery, subject to the eligibility conditions described in this policy. The return request must be submitted within this period.

A return request does not automatically guarantee approval. Each request will be reviewed based on the reason for return, the condition of the product, and the applicable terms of this policy.

2. Conditions for Return

For a return to be eligible, the product should meet the following conditions:

• The product must be unused and uninstalled.
• The product must be returned in its original packaging, wherever provided.
• All supplied parts, accessories, hardware, manuals, and other included items must be returned.
• The product must not have scratches, physical damage, alterations, or signs of use caused after delivery.
• The original invoice, order confirmation, or order number must be provided.

Motorcycle accessories that have been installed, modified, or used are generally not eligible for return due to a change of mind or incorrect selection. This restriction does not remove any rights that may apply to products that are defective, damaged on arrival, or incorrectly supplied.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged product, a product with a manufacturing defect, a product with missing parts, or an item different from the one ordered, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photographs or videos showing the product and its packaging, where applicable. This information helps us review your request.

After reviewing the issue, we may arrange an appropriate solution, such as a replacement, repair where applicable, or refund, subject to product availability, the circumstances of the claim, and applicable law.

Please do not install, modify, or continue using a product that appears damaged or defective before contacting us, as this may make it harder to assess the original issue.

4. Products Not Eligible for Return

A return request may be declined in the following circumstances, subject to applicable law:

• The return request is submitted after the applicable return period.
• The product has been installed, used, modified, or damaged after delivery, except where the issue is covered under the damaged or defective product process.
• The product or its supplied components are missing, incomplete, or materially damaged after delivery.
• The product is returned without the required order details or without following the approved return instructions.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

5. Motorcycle Compatibility and Product Selection

Before placing an order, customers should carefully check the product description, motorcycle brand, model, model year, fitment information, and any installation requirements provided on the product page.

If you are unsure whether an accessory is compatible with your motorcycle, we recommend contacting us before purchasing.

Returns requested because an incorrect model or product was selected will be assessed under the standard return eligibility conditions. If the incorrect product was supplied by us, please contact us so that we can review the issue.

6. How to Request a Return

To request a return, replacement, or refund, contact us using the contact details provided at the end of this policy.

Please include the following information:

• Your order number.
• The name of the product.
• The reason for the request.
• Clear photographs or videos, where relevant.

Please wait for our instructions and approval before shipping any product back. Items sent without prior return instructions may experience delays in processing.

7. Return Shipping

Return shipping arrangements and responsibility for return shipping costs will depend on the reason for the return and the outcome of our review.

Where a return is required because the wrong product was supplied or the product was received damaged or defective, we will review the issue and communicate the applicable return arrangements.

For other approved returns, the customer may be responsible for return shipping costs, where permitted by applicable law and communicated before the return is arranged.

8. Refund Policy

Refunds are subject to approval after the returned product and the reason for return have been reviewed. If a refund is approved, it will generally be initiated through the original payment method, subject to the payment provider's available procedures.

For online payments processed through Razorpay, the refund will be handled using the applicable payment and refund process. The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment method, or payment service provider.

Any applicable shipping charges or other charges will be handled in accordance with the reason for the return, the information provided at checkout, and applicable law.

We will communicate the outcome of your request after reviewing the relevant details.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number. Cancellation requests may be accepted if the order has not yet been dispatched.

Once an order has been dispatched, it may not be possible to cancel it through the normal cancellation process. In such cases, please contact us for guidance.

If payment has already been made and a cancellation is approved, any applicable refund will be handled in accordance with the refund process described in this policy.

10. Exchanges and Replacements

Exchanges and replacements are subject to review, product availability, and the reason for the request. Where an exchange or replacement cannot reasonably be provided, we will communicate the available options, which may include a refund where applicable.

Please do not send a product for exchange or replacement until our team has provided the necessary instructions.

11. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date. The applicable terms and legal rights will be interpreted in accordance with applicable law.

12. Contact Us

If you have any questions about returns, replacements, cancellations, or refunds, please contact us using the details below.

Please include your order number and sufficient details about the issue so that we can review your request and respond appropriately.